Case Management

Case Managers advocate and ensure client’s rights are protected, help to develop a plan for services and resources, monitor progress, and participate in the evaluation process to ensure the plan is meeting the child and family’s needs. They locate resources as well as identify and assist in removing barriers to keep children and families moving forward.

Services Provided

  • Advocate: We take the time to listen and to get to know our clients so that you know we are your advocates.
  • Evaluate: We make sure that the services are family and client driven.
  • Develop: We develop an individualized service plan for accessing and using resources that can meet client needs.
  • Identify resources: We assist our clients in connecting with community services and supports identified in their service plan.
  • Provide skill developments: We provide family, individual and group skill development services to help children and their families learn positive coping skills.
  • Monitor progress: We monitor client progress as it relates to the service plan in the home, school, and community.
  • Identify and remove barriers: We build on our clients strengths and help remove barriers that keep our clients from succeeding.
  • Ensure clients rights are protected: We ensure that our clients are informed of their rights and responsibilities.
  • Attempt to remove financial barriers to services: We ensure that our clients have payment options that will work, including helping with the Medicaid application process.
  • Provide 24-hour on-call services: We provide 24/7 Crisis Intervention services which include after-hours and weekend assistance.

In addition to these services, case managers also provide family, individual, and group activities to help children and families learn skills for life long success. Unique to DFS, we also offer specialized early childhood case management for families with children ages 3 to 6 years old.

Our Case managers are professional who love children and families and always has their client’s best interest at heart. They have at least a four year college degree in a mental health, social work, human services or related field.  We have a low case manager to client ratio of 1:15, which ensures that the case managers get to visit their clients on a weekly basis.