Residential Program Staff

Department: Clinical Services
Supervisor: Transitional Housing Clinical Administrator
FLSA Status: Overtime Eligible
Position Status: Full-Time
OES Job Code: 21-1093

Residential Program Staff will provide behavioral health support and skill development to severely emotionally disturbed (SED) clients in individual and group settings within the context of a Crisis Stabilization Home and the surrounding community.

The position is responsible for maintaining positive working relationships which includes a variety of agencies including school district personnel.  All services will support the agency mission, in providing mental health rehabilitative services to Severely Emotionally Disturbed (SED) clients and their families.

These positions are responsible for observing policies, procedures, and safeguards to protect the privacy of health information in compliance with the HIPAA Privacy (Privacy Rule).

Essential Functions:

  • Provides behavioral health services with clients in the home.
  • Supports the live-in shift workers with various home responsibilities, client activities, and errands as needed.
  • Demonstrates complete familiarity with a client’s service plans and targeted goals.
  • Participates in treatment team meeting to develop and review the client’s goals and objectives; and contribute to the team’s assessment of progress in treatment.
  • Actively works towards developing and maintaining a therapeutic relationship with clients and their families.
  • Actively implements agency approved behavior support interventions as recommended by the treatment team to facilitate self-regulation for clients
  • Teaches and models behavior and life skills primarily through facilitation and monitoring of routines in activities of daily living, inclusive of personal hygiene, meal preparation, regular household tasks, leisure activities and other routine daily tasks.
  • Develops, plans, and implement therapeutic activities including community activities for clients.
  • Communicates and maintain effective professional relationships with the client’s parents, foster parents, teachers, guardians, and other professionals.
  • Transports, via private or agency vehicle, clients to/from home, school, the agency, and community settings as it is part of their treatment program
  • Documents daily progress notes into CareLogic within 72 hours per agency policy.
  • Follows mandatory reporting laws with any and all incidents of harm within 24 hours.
  • Ensures client confidentiality as prescribed by agency policy and federal law.
  • Actively seeks clinical and administrative direction.
  • Understands and complies with all agency policy and procedures, plans, program requirements and protocol.
  • Perform other duties as assigned.


  • Implement the client’s treatment plans through established goals. Adequate performance is determined by timely and quality client notes, billable time spent with client, and client performance.
  • Parents, foster parents, teachers, guardians, and other professionals are positive about the performance.
  • Complete all agency training requirements.
  • Performance on essential functions as listed above.

Position Requirements:

  • Assist clients with other services as determined by the treatments team, i.e. vocational, recreational activities, etc.
  • Attend and participate in meetings, committees and trainings as assigned.
  • Demonstrates effective problem solving and active listening.
  • Read and act in a timely manner on items in paper and electronic mailboxes.
  • Attention to detail and accuracy.
  • Maintain a positive, professional relationship in the community, i.e. schools, recreational centers, and other offsite activities.
  • Follow program and protocol of all Denali Family Services programs.
  • Assist Case Managers with case management services as assigned.

Minimum Qualifications:  A high school diploma or GED and two (2) years of experience in developing and implementing activities for children and adolescents diagnosed as severely emotionally disturbed.  Must be at least 19 years of age.

Preferred: An Associate’s Degree in human services, psychology, social work, or a closely related field with one (1) year of experience in developing and implementing activities for children and adolescents diagnosed as severely emotionally disturbed.

Knowledge, Skills and Abilities:

  • Ability to maintain positive professional working relationships and to work effectively within a team environment.
  • Organized, efficient, and able to manage multiple tasks simultaneously with attention to detail and accuracy.
  • Excellent interpersonal communication skills.
  • Good written communication skills, including the ability to accurately document events and provide detailed records for clients.
  • Ability to ensure client and employee confidentiality as prescribed by agency policy and federal law.
  • Proficient with basic operations in Microsoft Word and Outlook.
  • Ability to act decisively and with fairness.
  • Ability to read, speak and write in English.
  • Ability to pass a State and FBI background check in accordance with the State of Alaska Background Checking Unit.
  • Ability to complete all training requirements for within the prescribed times.
  • Ability to work with a variety of clients with mental health issues and treat them with dignity and respect.
  • Ability to work effectively with a variety of clients in various settings.
  • Ability to develop sound clinical and therapeutic skills.
  • Ability to learn and utilize CareLogic.
  • Ability to learn, understand and apply all agency protocols, policies, procedures, plans, and program requirements.

Physical Requirements: Ability to perform sedentary work as well as to be engaged in physical exercise with clients such as running, walking, hiking, etc. Must be able to lift 40 lbs. Visual acuity necessary to utilize a computer monitor throughout the course of a normal workday. Ability to perform repetitive keyboarding activities and operate general office equipment. Ability to communicate verbally, both in person and over the telephone. Ability to wrap arms around and hold a person. Ability to twist and bend frequently.  Must have visual and hearing acuity.

Working Conditions:  Work is performed at the Denali Family Services office, in schools, in homes and in the community.

Other Requirements:  Ability to obtain CPR and First Aid certification, continual proof of a valid Alaska Driver’s License, maintain current personal vehicle insurance and registration on personal vehicle(s) used for company business, maintain a violation free driving record for the past 1 year, and maintain satisfactory criminal background record.


To apply for this job please visit www.applicantpro.com.